SUBMIT A SUPPORT TICKET











SLA

We offer support 24/7/365 with a 1-hour response rate to all tickets and a 15-minute response rate to critical tickets.

Abuse

carrot.web takes internet safety seriously. Please submit issues regarding the abuse of our services including, but not limited to; illegal activity, the exploitation of children, spam, phishing and malware. We also have zero tolerance for spam activity as outlined in our Anti-Spam Policy. We review all complaints for validity and will take appropriate action, and as part of our investigation it may also be necessary for us to corroborate your complaint with our customer. Please use the above form or email abuse@carrotweb.co to report abuse.

Complaints

Our complaints policy is shown in your customer agreement, to report a complaint please use the above form or email complaints@carrotweb.co. Complaints will be responded to in accordance with our SLA.